Sleep-Well Support 

Your Own Technical Support Team | Complete Night Shift Coverage

  • Certified Admins
  • Server Management Included
  • Unlimited Tickets
  • Complete Night Shift Cover
  • Admin Consultation
  • 12x7 Technical Support
  • Shift End Reports
  • Account Manager
24x7 technical support
sleepwell support

Sleep-Well Support Plan

Worried about night shifts ? Our Sleepwell support staff plan provides a “12×7 CSM Team” of highly qualified technical people who are Certified and Experienced Technicians. This plan can be customized as per your requirements such as 8×7 CSM Team , 8×5 CSM Team and so on. We are flexible with every support management plan making sure we deliever the best to our valuable clients.

This plan is best suited for the companies who have day time staff available and looking for night time support solution.

Our Sleep-Well Support Plan Services

Affordable Pricing with with Quality Support 

Server Management

  • Server Monitoring
  • Service Optimizations
  • Server hardening & Security
  • Server management plan included

Operating Systems & Control Panels

  • Linux | Ubuntu | CentOS | Cloud Linux
  • Cpanel | Plesk | Direct Admin | Website Panel
  • Helm | Hosting Controller | Open Source CP
  • Solusvm | Virtualizor

Unlimited Tickets Support

  • Tickets Support 12x7
  • Feedback Tickets
  • Tickets escalations fully covered.

Services Monitoring

  • Fixing failed services
  • Restarting services if needed
  • Techs monitoring servers 12×7

Virtualization Support

  • Openvz
  • KVM
  • XEN
  • Hyper-V
  • Vmware

Daily Reporting

  • Shift updates
  • Monthly Audit Reports
  • Admin tasks performed
  • Weekly Server status reports
  • Shift End Reports ( Tickets & Chats )

Communication Support

  • Follow up with Clients
  • Communication with Clients
  • Follow up with Data centers for any issues
  • Communication with Data centers (reboots, KVM etc.. )

Services Optimization

  • Apache
  • IIS
  • Mysql
  • MS SQL
  • Mail Servers
  • ASP.NET
  • And So On........

Response Time SLA

  • Pre-Sales support
  • Initial response within 30 mins
  • Routine feddback follow-up with the tickets
  • Tickets Escalation to proper department

Live Chat Support Management

  • Zopim
  • Comm 100
  • Live chat
  • Timpani
  • Live Person
  • Provide Support
  • Customized Live Chat Softwares

Support & Billing Portals

  • WHMCS
  • Kayako
  • Ubermith
  • Pro-Desk
  • HostBill
  • Blesta
  • BoxBilling
  • Customized Support & Billing Portals

12x7 Live Chat Support

  • Unlimited Chats
  • Technical live chat support
  • Pre-Sales live chat support
  • Chat Escalations to proper department

Quality Checks & Audit

  • Monthly Audit Reports
  • Customer Satisfaction Audit

* Get your own customized Support Plan *

Contact Us Today at info at 24x7cloudservermanagement.com with your requirements