Graveyard  Support Cover

Dedicated Technical Support team covering night shifts , so you get peace of mind.

  • Server Management
  • Certified Admins
  • Unlimited Tickets
  • Admin Consultation
  • 12x7 Technical Support
  • Shift End Reports

Graveyard / Sleepwell Technical Support Cover

Worried about night shifts ? Our Sleepwell support staff plan provides a "12x7 CSM Team" of highly qualified technical people who are Certified and Experienced Technicians. This plan can be customized as per your requirements such as 8x7 CSM Team , 8x5 CSM Team and so on. We are flexible with every support management plan making sure we deliever the best to our valuable clients.

This plan is best suited for the companies who have day time staff available and looking for night time support solution...

An account manager will be assigned for you and you will also be able to contact the team via IM any time if you have any concerns or issues to discuss.

Features

  • 12x7  Semi-Dedicated Staff
  • 12x7 Live Chat Support
  • 12x7 Server Management
  • Shift End Reports
  • Monthly Audit Reports
  • Customer Satisfaction Audit

Server Platform Supported

  • OVH Servers / VPS
  • Amazon EC2 Instance
  • Vultr Cloud Instance
  • Digital Ocean droplet
  • Dedicated Servers / VPS

Server Management

  • Server management plan included
  • Server hardening & Security
  • Service Optimizations
  • Server Monitoring

Unlimited Tickets Support

  • 12×7 Ticket Support
  • Unlimited Administration Tickets
  • Tickets escalations fully covered.
  • Feedback Tickets

Service Monitoring

  • HTTP service monitoring
  • Critical Email Alerts
  • Data Center communication  chat / emails

Response and Resolution Time

  • Within 30 Minutes Response Time
  • Within 24 Hours Resolution Time 
  • No Limit on number of tickets

Operating Systems & Control Panels

  • Linux / Ubuntu - Cpanel , Plesk , Direct Admin
  • Windows - Plesk , Hosting controller , Website Panel , Helm
  • Solusvm
  • Virtualizor

Virtualization Technologies

  • Openvz
  • KVM
  • XEN
  • Hyper-V
  • Vmware

Service Optimization

  • Apache
  • IIS
  • Mysql
  • MS SQL
  • Mail Servers
  • ASP.NET
    and so on......

Third Party scripts support

  • Installing , configuring scripts like joomla, wordpress etc..
  • Server monitoring softwares like nagios etc.
  • Advance application installations.

Communication

  • Communication with Clients
  • Communication with Data centers (reboots, KVM etc.. )
  • Follow up with Clients
  • Follow up with Data centers for any issues

12x7 Server Monitoring

  • Techs monitoring servers 12x7
  • Complete White Label Support
  • Restarting services if needed
  • Fixing failed services

24x7 Live Chat Support

  • Pre-Sales live chat support
  • Technical live chat support ( Fixing most issues on chat itself )
  • Unlimited Chats
  • Chat Escalations to proper department

Daily Reporting

  • Shift End Reports ( Tickets & Chats )
  • Admin tasks performed
  • Shift updates
  • Weekly Server status reports
  • Monthly Audit Reports

Complete Server Management

Managing servers can be a difficult and time consuming task, even for the most experienced person, and not everyone is capable of updating, fixing and monitoring their servers all hours of the day. We're here to take that responsibility off your shoulders. Being a server management provider managing servers more than 9 years we have delivered quality support to each and every client. Whether its a start up , Data center , development organization  or an established shared hosting service provider , our server management experts are there round the clock helping you in improving your business to the next level.

 

Server Security Management

  • Server Initial Setup ( New Servers )
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening / Optimization
  • Rootkit and root access alerts
  • Server Backup Mangement
  • Backup Restoration / security