24x7 Hosting Support

24x7 Technical support for Web Hosting , VPS Hosting , Dedicated server hosting providers.

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  • Server Management
  • Certified Admins
  • Unlimited Tickets
  • Admin Consultation
  • 24x7 Technical Support
  • Shift End Reports
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24x7 Shared Hosting Technical Support

Our 24x7 dedicated technical support staff plan provides a "24x7 CSM Team" of highly qualified technical people who are Certified and Experienced Technicians. The skills of these system administrators team can be used to perform critical technical issues, server managements, server installations , server configurations as well as live chats, installations of customized third party scripts based on your requirements. Our Dedicated technical support team will communicate with server provider, data center in case there is an emergency or issue with the servers so controlling the things properly making sure you get peace of mind and concentrate on increasing your business. We provide complete White Label Support so the team members are working like as in they are your employees.Every team member will send a shift end report with the shift updates making sure all the team members including you are updated with the situations.

All included in single plan as mentioned below. Get in touch with us with your requirements at info@emindsinfotech.com

An account manager will be assigned for you and you will also be able to contact the team via IM any time if you have any concerns or issues to discuss.

Features

  • 24x7  Dedicated Staff
  • 24x7 Live Chat Support
  • 24x7 Server Management
  • Shift End Reports
  • Monthly Audit Reports
  • Customer Satisfaction Audit

Server Platform Supported

  • OVH Servers / VPS
  • Amazon EC2 Instance
  • Vultr Cloud Instance
  • Digital Ocean droplet
  • Dedicated Servers / VPS

Server Management

  • Server management plan included
  • Server hardening & Security
  • Service Optimizations
  • Server Monitoring

Unlimited Tickets Support

  • 24×7 Ticket Support
  • Unlimited Administration Tickets
  • Tickets escalations fully covered.
  • Feedback Tickets

Service Monitoring

  • HTTP service monitoring
  • Critical Email Alerts
  • Data Center communication  chat / emails

Response and Resolution Time

  • Within 30 Minutes Response Time
  • Within 24 Hours Resolution Time 
  • No Limit on number of tickets

Operating Systems & Control Panels

  • Linux / Ubuntu - Cpanel , Plesk , Direct Admin
  • Windows - Plesk , Hosting controller , Website Panel , Helm
  • Solusvm
  • Virtualizor

Virtualization Technologies

  • Openvz
  • KVM
  • XEN
  • Hyper-V
  • Vmware

Service Optimization

  • Apache
  • IIS
  • Mysql
  • MS SQL
  • Mail Servers
  • ASP.NET
    and so on......

Response time 30 minutes as per SLA

  • Pre-Sales support
  • Initial response within 30 mins
  • Routine feedback follow-up with the tickets
  • Tickets Escalation to proper department ( Sales or Billing )

Communication

  • Communication with Clients
  • Communication with Data centers (reboots, KVM etc.. )
  • Follow up with Clients
  • Follow up with Data centers for any issues

24x7 Server Monitoring

  • Techs monitoring servers 24x7
  • Complete White Label Support
  • Restarting services if needed
  • Fixing failed services

24x7 Live Chat Support

  • Pre-Sales live chat support
  • Technical live chat support ( Fixing most issues on chat itself )
  • Unlimited Chats
  • Chat Escalations to proper department

Daily Reporting

  • Shift End Reports ( Tickets & Chats )
  • Admin tasks performed
  • Shift updates
  • Weekly Server status reports
  • Monthly Audit Reports

Complete Server Management

Managing servers can be a difficult and time consuming task, even for the most experienced person, and not everyone is capable of updating, fixing and monitoring their servers all hours of the day. We're here to take that responsibility off your shoulders. Being a server management provider managing servers more than 9 years we have delivered quality support to each and every client. Whether its a start up , Data center , development organization  or an established shared hosting service provider , our server management experts are there round the clock helping you in improving your business to the next level.

 

Server Security Management

  • Server Initial Setup ( New Servers )
  • Server securing and hardening
  • Firewall installation & configurations.
  • PHP Hardening / Optimization
  • Rootkit and root access alerts
  • Server Backup Mangement
  • Backup Restoration / security