24x7 Technical Support | Semi-Dedicated Staff

Your Own 24x7 Technical Support Team | Best plan for Start Ups

  • Certified Admins
  • Server Management Included
  • Unlimited Tickets
  • 24x7 Live Chat Support
  • Admin Consultation
  • 24x7 hosting support
  • Shift End Reports
  • Account Manager
24x7 technical support
24x7 technical support

24x7 Technical Support Services

24×7 hosting support

Our 24×7 hosting support staff plan provides a “24×7 Dedicated CSM Team” of highly qualified technical people who are Certified and Experienced Technicians . The skills of these system administrators team can be used to perform critical technical issues, server management, server installations , server configurations as well as live chats, installations of customized third party scripts based on your requirements. Every team member will send a shift end report with the shift updates making sure all the team members including you are updated with the situations.

This plan is best suited for the start ups, for the companies looking to reduce the support cost as well as companies receiving reasonably less support cases.

Our 24x7 Technical Support Services

Affordable Pricing with with Quality Support 24x7

Server Management

  • Server Monitoring
  • Service Optimizations
  • Server hardening & Security
  • Server management plan included

Operating Systems & Control Panels

  • Linux | Ubuntu | CentOS | Cloud Linux
  • Cpanel | Plesk | Direct Admin | Website Panel
  • Helm | Hosting Controller | Open Source CP
  • Solusvm | Virtualizor

Unlimited Tickets Support

  • Tickets Support 24x7
  • Feedback Tickets
  • Tickets escalations fully covered.

Services Monitoring

  • Fixing failed services
  • Restarting services if needed
  • Techs monitoring servers 24×7

Virtualization Support

  • Openvz
  • KVM
  • XEN
  • Hyper-V
  • Vmware

Daily Reporting

  • Shift updates
  • Monthly Audit Reports
  • Admin tasks performed
  • Weekly Server status reports
  • Shift End Reports ( Tickets & Chats )

Communication Support

  • Follow up with Clients
  • Communication with Clients
  • Follow up with Data centers for any issues
  • Communication with Data centers (reboots, KVM etc.. )

Services Optimization

  • Apache
  • IIS
  • Mysql
  • MS SQL
  • Mail Servers
  • ASP.NET
  • And So On........

Response Time SLA

  • Pre-Sales support
  • Initial response within 30 mins
  • Routine feddback follow-up with the tickets
  • Tickets Escalation to proper department

Live Chat Support Management

  • Zopim
  • Comm 100
  • Live chat
  • Timpani
  • Live Person
  • Provide Support
  • Customized Live Chat Softwares

Support & Billing Portals

  • WHMCS
  • Kayako
  • Ubermith
  • Pro-Desk
  • HostBill
  • Blesta
  • BoxBilling
  • Customized Support & Billing Portals

24x7 Live Chat Support

  • Unlimited Chats
  • Technical live chat support
  • Pre-Sales live chat support
  • Chat Escalations to proper department

Quality Checks & Audit

  • Monthly Audit Reports
  • Customer Satisfaction Audit

* Get your own customized Support Plan *

Contact Us Today at info at 24x7cloudservermanagement.com with your requirements